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TERMS AND CONDITIONS FOR ORDERING TEISINGASKLAUSIMAS.LT SERVICES 

  • Definitions
    • Service Provider – Uždaroji Akcinė Bendrovė (UAB) Teisingas klausimas, legal entity code 302566174, registered office address Jogailos Str. 4, Vilnius, address for correspondence Mokslininkų Str. 6A, Vilnius.
    • Teisingasklausimas.lt – paslaugų teikėjo elektroninė svetainė.
    • Customer – 1) a capable natural person, i.e. an adult, whose legal capacity is not limited to judicial proceedings; 2) a 14-18-year-old adolescent, who has got parents or foster parents’ consent; 3) a legal entity; 4) authorized representatives of all the persons above.
    • Parties – Service Provider and Customer.
    • Personal data – any information related to a natural person – data subject, whose identity is known or may be determined directly or indirectly through using data such as personal ID number, one or several individual features of physical, physiological, psychological, economical, cultural or social nature.
    • Rules – these TERMS AND CONDITIONS FOR ORDERING TEISINGASKLAUSIMAS.LT SERVICES.
    • Privacy Policy – a document approved by the Seller, which sets out the basic rules for collection, processing and storing Personal data using Teisingasklausimas.lt.
  • General provisions
    • The Customer agrees with the Rules after reading them and checking the box at the statement “I HAVE READ AND AGREE WITH THE TERMS AND CONDITIONS FOR ORDERING TEISINGASKLAUSIMAS.LT SERVICES”. In this case the Rules become the obligatory legal document to the Parties, which sets out the rights and obligations of the Parties.
    • The services may be ordered by Customers as defined in the Clause 1.3 of the Rules. The Customer, who has agreed with the Rules and the Privacy Policy, confirms his right to order services on the website Teisingasklausimas.lt.
    • The Customer must read the Privacy Policy, which is publicly available and approved by the Service Provider. Consent or objection to the specific use of Personal data may be submitted by the Customer in accordance with the procedure stipulated in the Privacy Policy.
  • Ordering services
    • The Customer may order services on Teisingasklausimas.lt by choosing one of the following means:
    • .1. by filling in the form online on Teisingasklausimas.lt;
      3.2.2 by email;
      3.2.3 by phone. 
    • The Customer, who is ordering services by one of the means, set out in the Sub-clause 3.1.1 – 3.1.2 herein, must provide Personal data in the appropriate fields as set out in the Privacy Policy, which are necessary for proper implementation of the order.
    • When the services are ordered by phone, the Customers are subject to the provisions of the Rules and Privacy Policy. They confirm their agreement with the Rules by submitting their orders.
    • Once the Customer selects the services, makes an order and all the steps of ordering the services, the last of which is the selection of payment method and approval, it shall be considered as the emergence of legal contractual relations between the Service Provider and the Customer.
    • All orders submitted by the Customer are stored in the database of Teisingasklausimas.lt.
  • Customer’s rights
    • The Customer has the right to order services on Teisingasklausimas.lt in accordance with the procedure herein.
    • The Customer has the right to waive the services in accordance with the procedure herein.
    • The Customer has other rights, set out in these Rules, Privacy Policy and laws of the Republic of Lithuania.
  • Customer’s obligations
    • The Customer, who is using Teisingasklausimas.lt, must comply with the obligations and follow these Rules, Privacy Policy and other conditions, expressly specified by Teisingasklausimas.lt, as well as comply with the laws of the Republic of Lithuania.
    • The Customer is obliged to pay for and accept the services in accordance with the procedure herein. 
  • Service Provider’s rights
    • The Service Provider has the right to amend, suspend or cancel the provision of some certain Teisingasklausimas.lt services or part thereof.
    • The Service Provider has the right to suspend or terminate the activity of Teisingasklausimas.lt. In this case, the implementation of all orders, accepted from and confirmed by the Customers, shall be completed, and new orders shall not be accepted.
    • The Service Provider has the right to change the scope or means of providing the services of Teisingasklausimas.lt, to suspend or terminate the provision of services or part thereof, as well as to charge the services or part thereof.
    • If the Customer is trying to impair the stability and/or safety of Teisingasklausimas.lt work, of fails to comply with the obligations, the Service Provider has the right to restrict or terminate the opportunity to use Teisingasklausimas.lt to the Customer immediately and without prior notice.
    • The Service Provider has the right to cancel the order without prior notice to the Customer, if the Customer has chosen the payment method, set out in Sub-clauses 3.2.1, 8.2.2 and 8.2.3 herein, and fails to pay for the goods within 3 (three) labour days.
    • The Service Provider has other rights, set out in these Rules, Privacy Policy, other documents of Teisingasklausimas.lt and laws of the Republic of Lithuania.
  •  Service Provider’s obligations
    • The Service Provider undertakes to give the Customer the opportunity to use the services provided by Teisingasklausimas.lt in accordance with the terms and conditions set out in these Rules and other documents of Teisingasklausimas.lt.
    • The Service Provider is obliged to provide the services ordered by the Customer following the conditions set out in these Rules.
    • The Service Provider undertakes to comply with any other obligations set out in these Rules, Privacy Policy and laws of the Republic of Lithuania.
  • Prices of goods, payment procedure and terms
    •  The prices of goods on the website of Teisingasklausimas.lt and in an order are indicated in Euro, including VAT applicable under the laws in force.
    • The Customer may pay for the services by the following methods:
      8.2.1 using e-banking;
      8.2.2 by bank transfer;
      8.2.3 by cash;
    • The term for providing the services shall commence, once the Service Provider receives the payment for the services.
    • The Customer, who has agreed with the Rules, confirms the consent to receive the documents related to the purchase, i.e. VAT invoices, by email no later than by the moment when the provision of services is completed.
    • The Service Provider shall implement the order of services within 2 (two) labour days from the moment of ordering, payment and submission of all documents required for service provision. 
    • The Parties may agree on additional services, while implementing the order of services. The terms, prices and payment thereon shall be agreed by a separate agreement. 
    •  If the services cannot be provided in time, as agreed by the Parties, due to the circumstances, outside the Service Provider's control, the Service Provider shall inform the Customer in writing or by email.
  • The right to waive a contract
    • The Customer has the right to waive the contract on the provision of services by notifying the Service Provider using the means suitable to the Service Provider without giving any reason until the provision of services has not been started, but no later than within 1 (one) labour day from the moment, when the order was confirmed.
  • Refund procedure
    • The Customer is entitled to request refund the money only if the provision of services has not been started and the term, set out in the Clause 9.1, has not expired.
  • Liability
    • The Customer is responsible for his actions taken, when using Teisingasklausimas.lt.
    • The Service Provider is exempted from any liability in cases, where losses have occurred due to the Customer’s failure to read these Rules and the Privacy Policy, despite the fact that the opportunity has been given and without taking into consideration the Service Provider’s advice, and the Customer’s failure to comply with the obligations.
  • Final provisions
    • These Rules have been drawn up in accordance with the legislation of the Republic of Lithuania.
    • The relations, arising from these Rules, shall be governed by the law of the Republic of Lithuania.
    • Any disputes, arising from the implementation of these Rules, shall be settled by means of negotiations. If agreement is not reached within 20 (twenty) calendar days, the disputes shall be settled in accordance with the procedure, stipulated by the legislation of the Republic of Lithuania.

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